Which key question must be obtained on every emergency call?

The key question that must be obtained on every emergency call is focused on the location of the emergency: understanding "Where is the emergency occurring?" is critical for a dispatcher for several reasons. First, the specific location allows for the efficient and accurate deployment of emergency services to the scene. Providing the correct address or location details ensures that responders can find the incident quickly, which is often essential in life-threatening situations.

Additionally, obtaining the location helps the dispatcher to assess the situation, decide on the type of resources required, and inform the responders about any access issues, hazards, or conditions that may affect response. Knowing the location lays the groundwork for all other information needed and is a fundamental aspect of addressing the emergency effectively. Therefore, the emphasis on the location is paramount in emergency call handling.