What should be done when a caller expresses fear for their safety?

When a caller expresses fear for their safety, the appropriate response is to keep them on the line for assistance. This approach allows the dispatcher to provide support, gather necessary information, and assess the situation more effectively. Maintaining communication can help reassure the caller and ensure they feel heard and understood, which is crucial in emergency situations. The dispatcher can also provide guidance on what steps to take next to enhance their safety or connect them with emergency services if needed. Keeping the caller engaged can lead to a more effective response and clearer understanding of the situation, thereby facilitating a better outcome.