What information is presented in phase 1 of call routing?

Phase 1 of call routing primarily involves the presentation of the caller’s callback number. This crucial information allows dispatchers to have immediate access to the phone number from which the call originated, enabling them to communicate effectively and follow up if the call is disconnected. It is essential for establishing a line of communication with the caller and ensuring that they can be reached even if they cannot stay on the line.

While options such as the caller's location, active call status, and PSAP's operational capacity are relevant to dispatch operations, they become more prominent in later phases of call routing. Phase 1 is focused on the essential identification aspects of the call, primarily ensuring that dispatchers have the means to call back if necessary. This emphasis on callback number is vital in emergency situations where the caller might not be able to provide their location or where immediate assistance is required.