What crucial skill does POST training emphasize for interaction with victims?

The emphasis on empathy and active listening in POST training for interaction with victims highlights the importance of understanding and validating the emotional and psychological states of individuals who have experienced trauma. Empathy allows dispatchers and law enforcement personnel to connect with victims on a human level, fostering trust and making victims feel heard and supported during their most vulnerable moments. Active listening plays a critical role in accurately gathering information from victims, as it ensures that responses are thoughtful and considerate, allowing for a more effective and nuanced approach to handling their situations. Skillful communication that encompasses both empathy and active listening is essential for building rapport, which can significantly aid in obtaining essential details while providing emotional support to those in distress.